Warranty Administrator

Gazley is the home of all things automotive and are the Sales, Service and Parts agents for Volkswagen, Škoda, Mitsubishi, Jeep, RAM, Fiat, Alfa Romeo, MG, CUPRA, Suzuki, Nissan, Honda, Geely, Zeekr, Farizon and Mercedes-Benz brands in the greater Wellington Region and beyond.

Due to an internal promotion, we are seeking a person to join our warranty team. A warranty administrator is the conduit between the service department and the manufacturer; The key tasks are:

Key Responsibilities

• Coordinate with service department staff to gather all necessary documentation for claim submission.
• Communicate with manufacturers and suppliers to resolve any warranty-related issues or disputes.
• Maintain accurate warranty records and documentation for future reference.
• Collaborate with other departments to ensure seamless communication and cooperation.
• Review all claims for parts and equipment and determine which are covered by warranties.
• Complete, log and monitor all warranty claims.
• Ensure all records are stored within the manufacturer’s guidelines.
• Reconcile and adjudicate payments, shortfalls and over-payments with manufacturers.
• Managing a destruction register and carrying out the disposal within the managers guidelines.
• Check WIP for warranty on a daily basis and report any cases outside of the manufacturer’s criteria.
• Ensure that all claims and RO’s are audit compliant

About You

• You have excellent attention to detail
• You are solution based and able to effectively manage your time
• You are open to working in different locations as needed
• You want to be part of a positive team
• You have excellent computer skills

Nice to have- but not absolutely essential;

• You have prior warranty or service advisor knowledge